How long are your appointments?
Our Initial appointments are 45 minutes and involve a thorough assessment of your injury, a clear diagnosis and treatment. Subsequent appointments are typically 30 minutes. If you have multiple injuries or a complex condition, you may wish to book 45 minute subsequent consultations.

Do you treat multiple patients at a time?
No. We believe you should have your therapists full attention for the duration of your appointment so your Physio will spend the entire consultation with you.

What is the difference between a Senior and normal Physiotherapist?
Our Senior Physiotherapists have generally been practicing for greater than 5 years and have completed considerable professional development to ensure they are well equipped to handle any case that they are presented with.
Our other Physiotherapists are highly trained and have attained a significant amount of experience to be able to diagnose and treat a wide range of injuries to the highest level. They also have access to our Senior Physiotherapists to ensure they continue to progress as practitioners and achieve optimal results for our clients. Senior Physiotherapist fees are a little higher than the other Physio’s fees.

Will you provide me exercises?
In most cases your Physiotherapist will prescribe some exercises to maximise your recovery. These will be tailored to you, take into consideration your circumstances and can range from simple exercises you can easily incorporate into your day to a complete gym program. We use an Exercise Prescription tool called Physitrack, allowing you to access your unique program on your phone or computer with clear videos and instructions on how to perform your exercises.

Do I need a referral to make a Physio appointment?
A Physiotherapist is a primary contact practitioner and therefore you do not need a referral to see one as a private patient. However, if you are a Workers Compensation, CTP or DVA patient, you will need a referral.

Do you have a cancellation policy?

Yes. We ask if clients can provide at least 24 hours notice when cancelling a Physiotherapy appointment to avoid a cancellation fee. This is to allow enough time for us to offer a spot to another client wanting to come in for treatment. You can do this by phone, email or SMS. We understand that illness and unexpected events suddenly arise and will consider these cancellations on a case by case basis.

How do I claim my private health insurance rebate for Physiotherapy?
Total Physiotherapy has a HICAPS terminal, allowing you to make a claim on your private health insurance at the time of your appointment. How much your insurance pays will depend on your provider and level of cover. Make sure you bring your card with you to the appointment for us to be able to claim on the spot. Don’t worry if you don’t have your card - you will be able to submit a claim online or at your provider’s branch later.

Does your practice accept Workers Compensation or Third Party patients?
Yes, we accept Workers Compensation, Third Party and Department of Veteran Affairs (DVA) patients. Make sure you bring a referral from your doctor and claim. Find out more about our Physio service for Third Party patients: totalphysiosydney.com.au/third-party-physio

Does Medicare cover Physiotherapy?
You will only receive a rebate through Medicare if you have an Enhanced Primary Care Plan (EPC) from your GP. This is to assist people with chronic conditions. Through this plan, you can claim up to 5 Physiotherapy sessions a year through Medicare. The Medicare rebate is $58.00. For more information click here or discuss with your GP.

What should I wear for my Physio appointment?
Wear comfortable clothing that will allow the Physiotherapist to see the area of injury and allow you to move comfortably. We also have some shorts and gowns available if required.

What else should I bring to my appointment?
If you have had any imaging, then bring your scans and reports. If there is anything else you think is relevant, such as training programs, feel free to bring it along. Your Physio will be able to tell you during the appointment if they will require anything else from you.

Can a Physio refer me for an X-ray or other imaging if required?
A Physio can refer you for an X-ray that in most cases will be bulk-billed through Medicare. They can also refer you for an MRI or ultrasound, however, you will not receive any rebate for these if referred by a Physiotherapist. In most cases, if this imaging is required, your Physio will refer you to your GP to guide further investigations.

Do you have boots and braces?
Yes, we stock Aircast walking boots and a wide range of braces for all parts of the body. If we do not have what you require in stock, we can generally order and have it available for you within 48 hours.

What are your hygiene procedures?
Since the COVID pandemic, hygiene is a core part of Total Physiotherapy’s normal practices. Therapists thoroughly wash their hands prior to seeing each patient. Treatment beds and surfaces are wiped down between each appointment with Viraclean - a hospital grade disinfectant. Towels are washed after each contact with a client and we use Purifa face shields to ensure the highest standards of hygiene when you are lying on our treatment beds.

 If you have any other questions please give us a call on (02) 8322 3898 or email us at reception@totalphysiosydney.com.au.